What do I do after I have chosen my shoe and want to purchase?

Use the size guide to measure your feet and confirm the centimetres of your feet match the size above it before you order to make sure you order the correct size. Please make sure to read terms and conditions.

How can I pay for my shoes?

You can pay via PayPal or Direct bank transfer or by credit or debit card once you’ve added item to the basket.

Incase of Bank Transfer, you will receive an email with bank details once you’ve completed your order.

Will, I be charged VAT?

All prices on our website include VAT where applicable or any charges for the applicable sales tax in the country of delivery.

I live outside of Italy; will I have to pay import duties or taxes?

All Jerelyn Creado orders are shipped from Italy, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and are determined by your local customs authority and must be paid by the recipient of the order. If you have any questions related to customs charges, please contact your local customs office.

What are delivery costs?

Shipping to all countries in the European Union are free.

The following table contains additional costs for shipments to the United States and the rest of the world.

For shipments to countries outside the European Union, USA, Canada and others the costs vary and note that you are in charge for duty in your country.

Delivery times can be requested.

Italy & EU Free shipping
USA & Canada From €25
Australia & Asia From €45
Rest of the World From €50
Free worldwide shipping offered on orders above €300

What if the shoes don’t fit, can I exchange them?

Yes, you can change them for a different size.

Free returns on all order within Europe; you have 14 days from when you receive your order to return your purchase. We will end you a return label and you will need to contact DHL Express to book your collection window. 

Please note that, if any, custom duties will be paid by the customer.

Returns are free for selected countries with free shipping. If you’re returning from a country outside of the EU, costs of returns will be need to be covered by you.

Please send us an email on enquiry@jerelyncreado.com to organise your shoes to be returned.

Returns Policy

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.

There should not be any items missing from the box, e.g. a warranty card or the plastic film below the shoes or dust bag

How many days do I have before I can change or return if shoes don’t fit me?

We guarantee to refund any item purchased on jerelyncreado.com that you are not completely satisfied with, once it is returned to us in a saleable condition within 14 days of receipt.

IMP: The shoes have to be in the condition as they were sent, used, dirty and damaged or missing accessories of shoes will not be refunded.

How long do refunds take after I have returned shoes?

Refunds take between 2 to 4 weeks, depending on the country they are being returned from. The shoes need to be checked to see if they are in perfect condition as they were sent to you before we process refunds.

If shoes are found to be worn, damaged or any accessories missing we will inform you via email and refunds will not be processed as a result returns will not be accepted and shoes will be sent back to you.

This will all be at clients cost. Jerelyn Creado will not pay for returns of used or damaged items.

Important information Refund via PayPal

Refund via PayPal – We will not be able to refund you full amount if you have paid via PayPal, this is due to the commission deducted by PayPal on your payment which is not returned to us on refund. The maximum amount is 3.5% of the total you have paid for your shoes. We try our best to refund all your money, this is obviously up to PayPal and not Jerelyn Creado

How much does shipping cost for returns?

Shipping costs for returns varies from country to country. From Spain or France return shipping for returns costs approximately 18 euros and total shipping for change of size might cost anywhere between 18 euros to 30 euros, please email enquiry@jerelyncreado.com to know the exact cost.